Have you been accused of turning a routine software update into a massive debacle leaving huge numbers of people without access to their money this week? Nope? Neither have I. The same, however, cannot be said for 22-year-old English teacher, Natalie Westerman who's Twitter username @natwest launched her into the limelight this week, when NatWest's online banking fiasco hit the headlines.
Twitter isn't easy to use for everybody which became very clear for Natalie when thousands of people began Tweeting her about the bank's problems this week. Natalie's Twitter bio says, quite simply, “I'm a 22 year old woman and I'm not a bank.” but still people are getting confused. Ther following are just a few angry customer's that Natalie has encountered.
@natwest Fucking shite service, disaappointed and pissed off to the max. Best sort it out or I'm shutting my account.— Faizaan Mir (@fazz777) June 25, 2012
@natwest. Can someone just tell us what's going on.. I keep getting texts saying its fixed, then saying its a technical fault..— sophie (@sophiex89x) June 25, 2012
@natwest Where will I send my account details?— David McCarthy (@macklaptop) June 24, 2012
Being the nice person she is, Natalie has responded to many of these Tweets helpfully pointing blighted customers in the direction of NatWest's official Twitter account @natwest_help and has even been interviewed by various news organisations.
Natalie will be keeping hold of her Twitter account however. “I spoke to them on the phone this morning,” she said, “They apologised for the mix-up of people not knowing their twitter! Mental!”
And finally, because Twitter will be Twitter here's a Tweet from Rob Bernie Shelpdesk who says “It has been suggested that Shelpdesk is an unusual surname. But my brother Barclay and my father Harold Bernard Oliver Shelpdesk disagree.“
I believe the recent banking disaster is a disaster for banking.— Rob Bernie Shelpdesk (@RBShelpdesk) June 25, 2012